Frequently asked questions
Frequently asked questions
The Enchanted CompanyFrequently asked questions

Where does the party take place ?

The Enchanted Company’s parties are designed to take place from the comfort of your home. The tents and other décor elements are for indoor use only.

How much space do I need ?

Each tent set up requires a space of about 90cm wide by 180cm long.

If you are worried about space, give us a call to discuss. Several set up options are possible (semi-circle, rows, etc…)

How much time do I need to plan to set up ?

It depends on how many tents you need to set up and whether you are by yourself or have help. Usually, for a party of 6 children, you should plan around two and a half hours.

 

If you select the “Sit back & Relax” delivery option, we take care of all the set up for you.

Who takes care of the entertainment ?

With younger children, we strongly advise you to live this experience with them and organize the activities yourself for wonderful memories. If you don’t feel up for it, no panic ! Check out our planning guide here for some tips.

With older children, they usually want to do the planning themselves for the most part.

You can complete your hire party package with ready-to-play activity kits. Available soon!

Do you offer any other services to complete the party experience ?

We can design and hand-make the party invitations. Please plan between 10 and 15 working days for design and production. So, if you plan on sending out the invitations 3 to 4 weeks prior to the event, you should order invitations about 6 weeks in advance.

We also offer a variety of fun and original goodie bags to match the theme of your party. Soon we will offer “spa kits” for young ladies and other activity kits to coordinate with our themes.

Where are the tents made ?

The wooden tent structures are made locally in Geneva by the Atelier Protégé Centre Espoir – L’Armée du Salut. The workshop provides work for people living with reduced autonomy. For more information, you can visit their website here.

The tent fabric covers are all hand-made with a lot of love and passion (and patience) at The Enchanted Company workshop in Etoy. We use high quality designer fabrics, most are 100% cotton and quite a few are made from organic cotton.

Are the tents for sale ?

Yes, you can check out the various themes we have here or contact us with any special requests.

What happens if some of the rented material is damaged or lost ?

Upon pick up or delivery of your party package, we ask for a refundable guarantee (80 CHF or 50% of your package).

After the party, we check all rented material with you and provided that everything is in good condition, we return your deposit upon return/ pick-up.

When booking a package with us, you will receive an inventory list of all of the items included in it. The inventory will indicate the various potential costs in case something is damaged or lost. This document is available upon request if you wish to see it prior to confirming your booking.

How is the rented material cleaned ?

After each event, the bed sheets and blankets are laundered. The tent structures and covers and other material are spot cleaned and disinfected. For hygiene reasons, guests bring their own pillow.

What is your cancellation policy ?

You can cancel or reschedule your rental (depending on availability) up to 2 weeks (14 days) before the original date, without any charges.

For cancellations less than 2 weeks before the planned date, a 50% cancellation charge will apply; we will refund the remaining 50% to your account.

There will be no refund for cancellations 3 days or less before the party.

For customized orders such as invitations, a refund will be possible only if no material purchasing costs have been incurred yet and production has not started yet.

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